Frequently Asked Questions (FAQs)
Do you have any questions?
We have compiled the answers to the questions most frequently asked by our clients. If you cannot find the answer to your question please do not hesitate to contact us:
Tel: +44 (0) 1234 866136 or e-mail [email protected]
Standard Delivery
Our standard delivery service is second class packet or letter post using the Royal Mail 48 service which aims to deliver your items within 3-5 working days.
Next Day Delivery
Next Day delivery is provided by our nominated carrier UKmail at a cost of £8.95 per order (incl. VAT), excluding deliveries to Northern Ireland, Isle of Man, Jersey, Guernsey, Scottish Islands.
A tracking number will be provided by the carrier and a signature on receipt will be required for all shipments sent Next Day delivery.
For Next Day delivery orders must be received prior to 11:00 am. Next day delivery can be provided but only after manufacture has been completed.
Saturday deliveries or guaranteed AM deliveries can be arranged at an additional charge, so please contact us on tel. no. +44 1234 866136: (during normal office hours) prior to placing your order (product exclusions as above apply).
Next Day Deliveries to Northern Ireland, Isle of Man, Jersey, Guernsey, Scottish Islands can be provided by our nominated carrier (UKmail) at a cost of £9.95 per order (incl. VAT).
Delivery costs will be added to the value of the products in the basket and will be visible in your shopping basket. When you add an item to the list, the delivery costs automatically change depending on the value and you will see the total value of your order before finalising it. Please note we currently do not ship to the Republic of Ireland or any EU country.
What are the order deadlines for next day delivery?
If we receive your confirmed order before 11:00 am your product(s) will be manufactured and shipped the same day – Next Day/Carrier (tracked) delivery can be provided after manufacture and picking has been completed.
Delivery of your order will be dependent on the service selected, generally 24 to 48 hours after despatch. We cannot guarantee any deliveries will be made on a Saturday or Sunday.
Orders placed after 11:00 am on a Friday or on Saturday or Sunday will be treated as if received on the following Monday (excluding bank holidays).
What service provides delivery?
UK Mail is our partner for fast and secure delivery. (requires signature). With UK Mail, the normal delivery time is 1 to 2 business days from the date of shipment (although we reserve the right to vary our choice of delivery service provider). With UK Mail we will send you the tracking number by e-mail and you can track the package on their website up to the point of delivery.
Our standard delivery service provider is Royal Mail Packet post 24 or 48 hour.
How many do I need to order?
You want only one product? No problem, simply customise your badge, sign or table number using our design wizard and then add to your basket.
Are there any discounts when ordering in larger quantities?
If you are ordering in large quantities (more than 10 of the same personalised stamp design), please contact us by email at [email protected] so we can prepare a personalised quote for you. We are also specialists in producing large volumes of personalised stamps, all with different designs or all the same.
What file formats are supported?
You can send us the following file formats: pdf, eps, jpg, tif (400 dpi min.) .
Can Word or Excel files be sent?
If you have this type of file available, please send them by email to [email protected] and we will send you a quote and a proof. Alternatively if the image you have does not require any resizing simply upload it in the design wizard.
Have you identified a text error in your delivery?
If you have ordered your badge or sign online using our design wizard we will supply you with the the text exactly as you have entered it, however if you notice a mistake do not hesitate to write us a short email with your order number and the reason for your claim to [email protected] We will identify the source of the error and find a suitable solution (we reserve the right to charge for a new product in the event of errors not of our making).
Have you ordered the wrong product?
If it is a stock product, you can return it within 14 days.The right to cancel does not apply to the following kind of contracts:
- Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised
How can I pay?
You can choose your payment method on the web site upon check out: PayPal, Credit card, debit card, or direct bank transfer (SOFORT Banking).
If you wish to open a credit account with us please contact us [email protected]
Do I have to reverse the image of my impression?
No, send us your image/impression file non-inverted.