Shipping and Payment
Shipping and Payment
Please note that due to the nature of our product (personalised) it can take 1-3 days to be produced by our team of specialists. The production time is on top of shipping. We offer various shipping methods but please note that this will not make the production process any quicker – just the delivery.
Our standard delivery service is second class packet or letter post using the Royal Mail 48 service, which will be delivered within 3-5 working days.
Delivery is free for minimum purchases of £25.00 and for any orders below £25.00, the standard £2.95 will be applied to your order at the checkout.
Next Day Delivery (next working day)
Option 1: You can choose for Royal Mail First Class deliveries to receive your product within one to three working days. The charge is £3.60 or free for orders over £42.00 (Please note that First Class Delivery means no tracking and no signature required).
Option 2: Next Day Parcel Delivery is provided by our nominated carrier UKmail at a cost of £5.95 per order (incl. VAT). This excludes deliveries to Northern Ireland, Isle of Man, Jersey, Guernsey, Scottish Islands.
A tracking number will be provided by the carrier and a signature on receipt will be required for all shipments sent Next Day Parcel Delivery.
For Next Day Delivery orders must be received prior to 11:00 am – Next Day/Carrier (tracked) delivery can be provided after manufacture and picking has been completed.
Any orders over £150 value (incl. VAT) will be sent out on a Next Day Delivery basis as standard.
Saturday deliveries (add £8) or guaranteed AM deliveries (add £3) can be arranged at an additional charge, so please contact us on tel. no. 01234 866136: (Mon-Fri 9am – 5pm) prior to placing your order (please be mindful of the above statement regarding production times).
Next Day Deliveries to Northern Ireland, Isle of Man, Jersey, Guernsey, Scottish Islands can be provided by our nominated carrier (UKmail) at a cost of £9.95 per order (incl. VAT).
What are the order deadlines for next day delivery?
Delivery of your order will be dependent on the service selected, generally 24 to 48 hours after despatch. We cannot guarantee any deliveries will be made on a Saturday or Sunday.
Orders placed after 11:00 am on a Friday or on Saturday or Sunday will be treated as if received on the following Monday (excluding bank holidays).
Where do you deliver?
In mainland UK (incl. Northern Ireland) and all BFPO. Deliveries to Channel Islands, IOM, Shetlands, Outer Hebrides etc. will be undertaken however no delivery times can be guaranteed. Deliveries to the Republic of Ireland can be undertaken at additional cost. Deliveries to other countries are not possible at this time.
When do I pay for my order?
You can choose to pay by credit or debit card (Visa, MasterCard) or by Paypal or direct bank transfer (SOFORT Banking).
Do you ship to PO Boxes and Military BFPO addresses?
Yes, we do deliver to either PO Boxes and or BFPO addresses, or to hotels.
Where can I track the status of my order?
The day that your order is delivered to the carrier, we will send you an email to confirm shipping. For all tracked and signed for delivery services paid for, in this message you will find a link that will allow you to track the shipment of your package. (Please note that in principle the status of the delivery is available from 18:00 on the day of shipping).